Terms and Conditions

Website Design Terms

Before we get started:

All website projects require a non-refundable 50% deposit payment before they can be scheduled for development, with the remaining balance being paid once the site is complete. The website will published once the final payment has been received.
All content (written and images) is required from the client before a start date can be confirmed.

During the project:

Once a website project has been scheduled it is non-refundable.
Website projects will be delivered as per the schedule below however I cannot be held responsible for unforeseen delays; also this is based on all information being supplied by the client.
5 Page Website within 10 working days of the scheduled start date
10 Page Website within 20 working days of the scheduled start date
E-Commerce times may vary depending on the spec of the job.

Upon completion:

Upon completion, I will contact the client with a link to a live test site or alternative domain for proofreading and quality control. It is the client’s responsibility to proofread and make the final checks on a website before it goes live.
At this stage, the client can make up to 3 rounds of changes to the site. Any changes must be requested within 5 working days of the completion date.
Any additional changes required will be chargeable as per ad-hoc rates detailed below.
Upon final sign off the website will be sent live within one working day (Note – it can also take up to 48 hours for DNS records to update and your site to display).
Once the final payment is cleared the client will be given the rights to access the backend of their website, via a username and password. This will allow the client to access the content management system (CMS).
I reserve the right to add any website project to my portfolio and promotion materials.
The ownership of all design work carried out by myself will always remain in my ownership notwithstanding the fact the client has paid their invoice.

Ongoing support:

All design work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days.

Website Maintenance Plan Terms:

Website Core, Plugins/Pro Plugins and Security updated on a weekly basis.
In the unlikely event that you may want cancel for any reason I only require 30 day’s notice and any balance of a maintenance amount that has been paid up front will be refunded. Any balance remaining for the build of a website will be due before any transfer. Website Backups are supplied as a compressed zip file. Plugins/Pro Plugins are the responsibility of the client to update, once I no longer manage the clients’ site.
After three failed payments I reserve the right to suspend the website until all money owed has been paid in full.

Before we get started:

All printed products and materials require full payment before the job can be scheduled.
All text and imagery is required from the client before a start date can be confirmed.
All artwork must comply with the print guidelines.

During the project:

Once a print job has been scheduled it is non-refundable.
Printing jobs will be delivered as per the schedule below however I can not be held responsible for unforeseen delays;
Print jobs depend upon item ordered and manufacturer and therefore I can not give a guaranteed delivery time (please be aware that these products can take between 7 and 15 working days to be completed)

Upon completion:

You will be notified that your order is in stock ready for collection, or your order will be shipped to you by courier within 2 working days of completion depending on what was agreed prior to the order being scheduled.
I reserve the right to add any print project to my portfolio and promotion materials.

Ongoing support:

All print work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days

Failure to pay:

If an invoices outstanding balance is not paid in full within 30 days of the invoice date, unless an alternative agreement is in place, then a £1 per day Late Fee will be introduced and added to the invoice.

Before we get started:

All standard graphic design projects require full payment before they can be scheduled.
Bespoke graphic design projects require a non-refundable 50% deposit and 50% balance as soon as the proof(s) is signed off, and before the final files can be released.
The completed design brief is required from the client before a start date can be confirmed.

During the project:

Once a graphics project has been scheduled it is non-refundable.
Graphic design projects will be delivered as per the schedule below however I cannot be held responsible for unforeseen delays;
Logo Design within 10 working days of scheduled start date
Business Stationary Design within 5 working days of scheduled start date
Print Marketing Design within 10 working days of scheduled start date
Corporate branding & bespoke design project deadlines are dependant on the size of the project and subject to negotiation

Upon completion:

Upon completion, I will contact the client with a proof copy of the work. At this stage, the client can make up to 3 changes to the design. Any changes must be requested within 5 working days of the original proof being sent.
Changes will be completed by myself within 3 working days of the rescheduled project date.
Any additional changes required will be chargeable as per ad-hoc rates detailed below.
Upon final sign off the digital files will be sent to the client within one working day.
For bespoke graphic design projects, the 50% balance will be due once the proof has been signed off and the digital files cannot be released until the payment has cleared.
I reserve the right to add any graphic design project to my portfolio and promotion materials.
The ownership of all design work carried out by myself will always remain in my ownership notwithstanding the fact the client has paid their invoice.
All design work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days.